Evolis Avansia Guia do Utilizador descarregar pdf (Página 66)

4-11 Technical support

If you are having difculties in conguring and using your printer, read this manual carefully.

If you do not manage to solve your problem, you can obtain further information and help from the Evolis partner network.

4-11a EVOLIS PARTNER NETWORK

For any unresolved technical problem, contact an Evolis reseller. If you do not know any Evolis resellers, visit the www.evolis.com website

and send us your question. Evolis will pass on the contact details of your nearest Evolis reseller. When calling an Evolis reseller, you do need

to be close to your computer and ready to provide the following information:

Your printer model and serial number.

The conguration and operating system that you are using.

A description of the incident that has occurred.

A description of the steps that you have taken to resolve the problem.

In addition, to enable you to nd answers to your questions 24/7, the www.evolis.com website includes a number of aspects related to

day-to-day use of your printer.

4-11b FINDING INFORMATION ON WWW.EVOLIS.COM

If you need additional technical help, you will nd a great deal of information on using and troubleshooting Evolis printers under the Drivers

and Support section on the Evolis website at www.evolis.com.

This section offers downloads of the latest versions of rmware, print drivers and user manuals, videos about using and maintaining Evolis

printers, and an FAQ* section giving answers to the most frequently asked questions.

FAQ : Frequently Asked Questions

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